Terms & Conditions
OVERVIEW
This website is operated by LKNU. Throughout the site, the terms “we”, “us” and “our” refer to LKNU. LKNU offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
By making a purchase via this website, you agree to be bound by these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to open the products packaging to check for breakage before they are shipped to our customers, so the products you receive may not be in a sealed plastic packaging as you would purchase directly from the suppliers.
We are authorised retailer of all the products we carry. Occasionally when you purchase full bottles they may not be filled to the top, no refunds/exchange will be provided if the brand supplier confirm that it is normal for the bottles not being filled to the top (this does happen when bottles are sometimes filled by hand and sometimes by machine).
While we occasionally include samples in your purchases, we are not obliged to provide free samples with every purchase, samples are sent on a case-by-case basis unless we explicitly state it otherwise on our website.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall LKNU Store, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless LKNU Store and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of PO Box 764 Macleod West Victoria AU 3085.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - Loyalty Rewards FAQs
Who can become an Loyalty Rewards member?
To become a member, you need to create an account on LKNU's site, and click the Rewards link. If you are under the age of 18, you need the consent of your parent or guardian to join.
Does it cost anything to become a Loyalty Rewards member?
Joining is free and there are no fees to continue as a member.
What are the benefits of becoming a Loyalty Rewards member?
You can earn points with every purchase which can be redeemed as discounts on future purchases.
How many points do I earn?
For each $1 spent at LKNU Parfumerie, you will receive one VIP Club point. This is a net figure and does not include taxes, discounts or shipping charges.
When you have collected 100 points, this is redeemable for a $1 discount on a purchase. You must be logged into your account in order to receive points. You can do this in-store by letting our staff know your name and email at the time of purchase. We are not able to retrospectively add points, so please ensure that you are logged in, or have provided your details to staff at our store.
Our Loyalty Rewards program commenced on 2nd February, 2023. No purchases made prior to this will accrue points.
B2B clients and LKNU employees are not permitted to be member of the Loyalty Rewards program - rewards are for retail customers only.
How do I redeem my points?
You must be logged into your account in order to redeem points. You can do this in-store if you provide your Photo ID, and show us your points balance on your phone. In-store redemption will require a signature at the time of purchase.
Multiple increments of 100 points can be redeemed at one time, i.e a redemption of 900 points will provide a $9 discount. For security reasons, only $10 can be redeemed in-store per sale as above. For higher points redemption, please use Click & Collect.
Will my points expire and how do I check my points balance?
Customer points will begin to expire 1 year from the commencement of the Loyalty Rewards program, being February 2, 2023. After this date, all unredeemed points will expire on a rolling basis for customers who have not engaged in points activity for 1 year or more.
LKNU Parfumerie may also choose to end the program at any time at our discretion. If the Loyalty Rewards ceases, then any points accrued will immediately considered to be expired. LKNU also reserves the right to cancel any individual's Loyalty Rewards account at any time, and no compensation will be provided in this instance.
You can check your balance and rewards by logging in to your account at LKNU and clicking the Rewards tab on the banner.
What happens if I receive or purchase a gift card?
No points are accrued for purchasing a gift card. Points are received on the redemption of a gift card, in accordance with the standard rate of accrual. The points will be accrued to the Loyalty Rewards account logged in when redeeming the card, and not to the account that made the initial gift card purchase.
Can I refer a friend to the Loyalty Rewards program?
Yes, use the Refer a Friend tab on the Loyalty Rewards window, and both you and your friend will receive a $10 coupon when your friend makes their first purchase. You can share your unique referral link directly with your friend, or even share to Facebook
When will Loyalty Rewards points be credited to my account?
Points are generally credited to your account within a few minutes of earning. Please allow up to 48 hours before contacting us if you haven't received points.
Who provides the platform for the Loyalty Rewards program?
Our Loyalty Rewards is hosted on a third-party platform. LKNU Parfumerie is not responsible for any loss of points due to errors or issues with this platform.
SECTION 21 - LKNU FRAGRANCE COMMUNITY TERMS & CONDITIONS
How do I submit my reviews for consideration?
You can submit a review via this link. Please ensure that you fill in all details on the form, and that you have checked your review for grammar and spelling. As the publisher, LKNU reserves the right to decline any posts at our discretion.
All reviews must be original content, free of plagiarism, or else they will not be considered. If an individual submits writing containing plagiarism, they will be held fully responsible.
Any images submitted must also be original and not infringing copywrite.
What fragrances can I review? Do they have to be fragrances from LKNU's current range?
You are free to submit reviews of any fragrances that you like, regardless of whether they are stocked at LKNU. The intention of this community is for everyone to share their mutual love of fragrance. As the publisher, LKNU reserves the right to decline any posts at our discretion.
Will any changes be made to my review?
We will make minor edits for grammar and spelling if needed, without affecting the opinion of the review. All posts will be in our standard format. If any information is missing, we may contact the author. If you feel any edits are incorrect, please contact us.
What happens after I've submitted a review?
As mentioned above, we will assess the submission and if we decide to publish, we will make any necessary minor edits. For any reviews listed on our website, we can add links to your blog or social media account if these are provided. Please allow 2-5 working days for us to review your submission.
Why was my review not published?
As mentioned above, as the publisher, LKNU reserves the right to decline any posts at our discretion, and without providing feedback. We may contact you to suggest any edits to bring your review in line with our common style. The majority of reviews submitted will be published.
How do I have my review/s removed?
If you no longer wish for a review to be published, please contact us. You will need to provide the email address that was originally submitted for security purposes.
SECTION 22 - NEZ SUBSCRIPTION TERMS & CONDITIONS
When you subscribe to Nez, you will receive a new issue every six months. You will be charged for your first year today, which includes free shipping. Subscriptions are free of any terms or contracts and you are free to cancel or modify your subscription at any point, however there are no refunds once a yearly subscription is purchased (we will continue to fulfill any issues that are already paid for).
Please note that the total cost of a yearly subscription is $129 (including shipping), and the $64.50 price listed above refers to a six-monthly unit.
Subscribe today
Subscribe to Nez the Olfactory Magazine to receive new issues of Nez automatically. You will be charged for your first year today and you will receive your first issue in July 2023. Unless you cancel your subscription, it will automatically renew each year and you will continue to receive a new issue of Nez every six months in February and July. You will be reminded 24 hours via email before renewal. You can manage your subscription anytime by logging into your account and clicking on the Manage Subscriptions link.
SECTION 23 - TIPS
You can elect to add a tip for our staff at our Checkout. All tips received are shared proportionately among existing employees based on their total weekly hours worked after fees and taxes. Tips are paid to employees each payroll cycle. Tips are refundable if you contact us within 48 hours of making the purchase. Tips will be shared proportionately regardless, so if you leave a note nominating a certain amount to a certain employee, our rule overrides.
SECTION 24 - UNCOLLECTED GOODS
We ask that any orders placed via Click & Collect should be collected within 7 business days. After this period, we may contact the customer and give them 28 days written notice that we intend to dispose of the goods, should they remain uncollected after this period. This also applied to any items that are returned to LKNU via Australia Post and unclaimed.
Disposal of uncollected goods will be in accordance with the Victorian Unclaimed Money Act 2008, and any other relevant regulations.
SECTION 25 - FRAUDULENT/HIGH RISK ORDERS
Occasionally, some orders will be flagged by our system as high risk or potentially fraudulent, and will automatically be rejected and cancelled.
If your order is cancelled due to this reason, and you wish to place it again, you are required to provide the following:
1. A photograph of yourself holding your photo ID with both the ID and your face clearly visible.
2. A signed statutory declaration stating that you wish to proceed with the order. You must also state that your order is not fraudulent, the credit card or Paypal account belongs to you, and that you will not make a charge-back.
SECTION 26 - CONTACT INFORMATION
Questions about the Terms and Conditions should be sent to us here
--------------------------------------