Australian Return Policy
Where a product has been opened, used and or tested, and the product is not faulty a refund cannot be given. Please choose carefully as we do not refund for change of mind purchases, however we happily exchange for incorrectly supplied products if a product is unopened, undamaged and in its original condition.
Our reasoning for this policy is as follows:
- We take pride in the integrity and provenance of all products stocked at LKNU. If an item has been returned, we can no longer guarantee this.
- Most of our customers would prefer to not receive a fragrance that was previously returned. We wish for all of our customers to receive a fresh bottle.
- Freight from overseas countries in Europe and USA, for example, is already a considerable distance to travel. Any excess travel is a further risk to the quality of the fragrance, particularly in the Australian climate.
Buyers must provide the return shipping cost for exchange. All shipping costs are non-refundable. Items purchased online may not be returned at our boutique, and vice-versa. This means any returns of items purchased online must be returned by contacting us here.
Any products which are found to be faulty are eligible for a full refund of product only ( postage refund not included). Faulty products must be reported to us within 2 business days of receiving the product. Any product for refund/exchange must be received within 7 business days of original delivery. All products being returned must be securely packed to ensure the package is fully protected. LKNU will not be responsible for packaging negligence unless the item/s being returned was originally damaged.
No refund, exchange or return policy applies to special offers, clearance offers or sale items.
If you need to return goods to us, please follow these steps;
- Contact us to request a product return and/or refund. Please do not return to our boutique as we cannot accept returns this way if purchased online.We only deal with the original customer who placed the order. If the order is not under your name and email, then we require a written authorization for you to return the item.
- Pack and seal the item/s in their original shipping package and post it back to us.
- Provided that we receive the products in their original unused and unopened condition, we will arrange for the original purchase price (excluding the original delivery fee) to be refunded using your original payment method only. Please allow up to 7 days from the date we receive the returned goods for the refund to be processed.
If your parcel is returned to our office due to the supply of incorrect address, or it has not been collected from your local post office in time and returned to us, the customer is liable for any re-postage fees.
Your Post Office will only hold your parcel for 10 business days. It will then be returned to our office.
International Return Policy
Unfortunately, we do not offer a return policy for internationally shipped goods. Please be very specific in what you order as refunds and exchanges are not given. Once an order is lodged with a carrier, LKNU is not responsible for any damage or loss. We are also not responsible for taxes, duties, or clearance delays. Please check with your local customs office to ensure your order complies with local customs regulations.
Please choose carefully as we do not refund for change of mind purpose. We do not accept order cancellation under any circumstance once the order has been placed and paid for.